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Have questions about our chimney products or services? Our team is ready to assist you with expert advice and support. Reach out to us through any of the following methods:
Headquarters
123 Chimney Street
Smokeville, NY 10001, USA
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Frequently Asked Questions
Find answers to common questions about our chimney products and services
All our chimney products come with a comprehensive 5-year warranty that covers manufacturing defects and performance issues. Extended warranty options are available for purchase.
Yes, we offer professional installation services through our certified technicians. Installation can be scheduled at the time of purchase and is available in most areas across North America.
We recommend professional cleaning at least once a year for regular home use, or twice a year if you cook frequently. Our maintenance team can provide scheduled cleaning services.
Our chimneys feature patented VortexFlowâ„¢ technology that provides 30% better suction than conventional models while operating at whisper-quiet noise levels. They're also designed with premium stainless steel and smart sensors for optimal performance.
While our chimneys come with detailed installation manuals, we strongly recommend professional installation to ensure optimal performance and maintain your warranty coverage. DIY installation may void certain warranty terms.
Regular maintenance includes wiping the exterior with a damp cloth, replacing filters every 6-12 months (depending on usage), and scheduling annual professional inspections. Our smart models will alert you when maintenance is needed.
Still have questions? Contact our support team for personalized assistance.